Frustrating Planet continues….

Well I’ve finally received the 2nd part of my order from Telescope Planet. I originally ordered the Solar Filter (now refunded) and a Telescope Oberseration Hood on 12th June. I was told originally that the hood was out of stock and would take a while to come in, which was fine. However, I emailed them for a progress report on 17th July which was ignored, tried again on 20th July and had a response saying “These come in Today YAY. Please give me your address to confirm and I will make sure one gets sent out.” So all sounded promising and I replied confirming my address that same day. However, nothing came through the post after a couple of days so I sent ANOTHER email asking if it had been shipped (this was the 25th July). Their reply was “Will be sent out today. So will probably get it tomorrow. Sorry for the delay”. At last today (27th July) its arrived in the post.

While I did accept that the item was going to be a while in arriving I didn’t expect to have to chase the supplier several times to remind them I was still waiting. Its a shocking way to treat customers if you ask me and I certainly wont be using their services again!